Frequently Asked Questions

Many items on our website are made to order and work will begin on them immediately in the order received. Single item or small orders are generally completed within 2 weeks. Larger orders may take 3-4 weeks or more depending on the size. All of the wool we use is mulesing free.

Items that are out of stock are usually listed as such because we have run out of the material needed to make that item. It will become available again once we have resupplied that material. Seasonal items will not be made available when out of season.

Available Payments

We currently only accept payments from these credit cards and payment methods.

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Venmo

* Sales tax is currently only applicable to addresses with a billing address in Idaho.

Returns and Damaged Items

We want your complete satisfaction. You may return your item to us free of charge for any reason within 30 (thirty) days of delivery. Seasonal items must be returned within 15 (fifteen) days of delivery. The items must be in new condition and able to be resold. Items which have become damaged while in your possession may not be returned. Felted items may be able to be repaired; please contact us via the webform. Return shipping is at the customer’s expense.

If an item arrives damaged, please document it with a photo and contact us within 5 calendar days.

Shipping and Handling

At the moment, all orders will ship with ground shipping via USPS Mail and a tracking number will be provided for you after your order has been fulfilled. If you would like faster or alternative shipping, please contact us through the web form immediately after placing your order; you will be responsible for any shipping fee differences. The ability to choose alternative shipping methods is being worked on. We have discount rates available with USPS and UPS. FedEx is possible at full retail price.

For international orders, packages that have a shipping weight of 4lbs or less have a discount shipping method available to them. Depending on the total weight of all items you desire, it may be cheaper to place multiple orders that do not exceed 4lbs instead of one larger and heavier order. This discount method uses a conglomeration of different 3rd party carriers to deliver the package. It is significantly cheaper than standard postal service, but is also significantly slower. Shipping times are usually quoted as 3+ weeks, but we have seen some shipments reach their destination in 5 weeks. Please bear this in mind when placing international orders.

Loyalty Program

We currently have a generous percentage based loyalty program that begins when a customer has spent a combined value of $300 USD or more at our shop within a rolling one-year period, less tax and shipping. Once this amount is reached the customer is eligible for a 10% off personal discount code to be used solely by them. This discount code may be stacked with other eligible sales codes and discounts. The eligibility window for enrollment is observed as the date of request for enrollment and the orders that are eligible are those placed within the previous 365 days. The program is not automatic and must be enabled by us manually, so please contact us when your combined orders reach a value of $300 USD or more in a one year period, less tax and shipping. Discount use by another user or conspicuous activity may result in cancelled orders and/or permanent rejection from the program. The personal discount code will be attached to your email address and website account, so please make an account before or at order placement and continue to use this account for future purchases. In order to stay enrolled in the loyalty program the customer must place at least one order within one (1) year of their most recent non-returned order. Some items on the website will be excluded from the program as we are bound by reseller agreements that govern their prices. eg. Eco-Flower Fairy Dolls are excluded. This loyalty program, the method in which the program is administered, and its terms are subject to change or terminate at anytime without notice.

International Orders

We currently only process order for the United States, Canada, most European countries, and Australia as we have end to end tracking with those destinations. However, that doesn’t mean that it is not possible to complete transactions with customers in other countries. Please contact us directly though the web form to see how we can complete an order for you.

All customers placing orders outside of the United States are solely responsible for any additional fees that may arise. We are not responsible for any VAT, duties, tax levies or otherwise.

Please read the shipping and handling section to understand our discount international shipping.