Frequently Asked Questions

Many items on our website are made to order and work will begin on them immediately in the order received. Single item or small orders are generally completed within 2 weeks. Larger orders may take 3-4 weeks or more depending on the size. All of the wool we use is mulesing free.

Items that are out of stock are usually listed as such because we have run out of the material needed to make that item. It will become available again once we have resupplied that material. Seasonal items will not be made available when out of season.

Available Payments

We currently only accept payments from these credit cards and payment methods.

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Venmo

* Sales tax is currently only applicable to addresses with a billing address in Idaho.

Returns and Damaged Items

We want your complete satisfaction. You may return your item to us free of charge for any reason within 15 (fifteen) days of delivery. Seasonal items must be returned within 7 (seven) days of delivery. The items must be in new condition and able to be resold. Custom made and private orders may not be returned. Items which have become damaged while in your possession may not be returned. Items that become damaged during the shipping process may be returned, but must be photographed and provided to us within 48 hours of delivery to the address you provided us. Return shipping is at the customer’s expense.

If an item arrives damaged, please document it with a photo and contact us within 48 hours.

Shipping and Handling

At the moment, all orders will ship with ground shipping via USPS Mail and a tracking number will be provided for you after your order has been fulfilled. If you would like faster or alternative shipping, please contact us through the web form immediately after placing your order; you will be responsible for any shipping fee differences. The ability to choose alternative shipping methods is being worked on. We have discount rates available with USPS and UPS. FedEx is possible at full retail price.

International Orders

Due to past issues and the turbulent nature of the economy, international orders are currently suspended. All packages must have an end destination directly to the intended recipient in the United States. (Past issues include package opening by forwarding services resulting in damages from incorrect repacking. This results in shipping insurance complications, credit card chargebacks, and possibility of theft.) Any orders dishonestly placed and forwarded will not be replaced if they arrived damaged.

Wholesale and Resale

The products we make are intended to be used by the purchasing recipients and their families. We do not have the capacity to make things at large scale. Orders placed with the intention of resale will be canceled and any future orders canceled.